Refund Policy for Sessions, Prints, Products and Digital Photographs

In the case of camera failure, inclement weather, or any other unforeseen incident that prevents Magic Moments from shooting on a scheduled date a new date will be scheduled. Deposit refunds (if applicable) are at the sole discretion of Magic Moments.

Due to the nature of digital photography and the fact that digital photographs, once sent, cannot be returned; Magic Moments has a strict NO REFUNDS POLICY for digital photographs. Once a transaction has been completed (i.e., the buyer selected and paid for the photo and then Magic Moments sent the buyer the correct photograph) it is then considered non-refundable.

Refunds will NOT be given due to “not liking a photo”, selecting an incorrect photo after the buyer has already received the photograph, or any other reason. If a mistaken photo is sent to the buyer, as documented on the invoice, Magic Moments will send the correct photo to the buyer free of charge.

Any questions regarding this policy please call (330) 542-3316.

Delivery policy

You can expect to receive prints, products and/or digital files completely as described in the package you order. All prints and products are subject to state sales tax and shipping when applicable. Due to the nature of custom photography, all sales are final. 

Magic Moments does, of course, guarantee that the portraits you receive meet the highest standards in every respect and works with the customers to answer any questions before orders are placed.

Please make your selection carefully before ordering and if you have any questions please call (330) 542-3316

Payment of orders is due in full when the order is placed. Arrival of prints and products varies according to the information provided during your photo session. All rates are subject to change at any time. In the interest of fairness to all customers, all rates are non-negotiable unless booked through a special promotion.

Return/Exchange Policy

Due to the custom nature of these services, there are no returns/exchanges on any order. Items ordered are considered a custom product and therefore cannot be returned or exchanged unless:

  • a manufacturer defect is evident and reported within 48 hours (2 business days) from the date it was received,
  • damaged during shipping (a separate claim must be filed with the shipping carrier and also must be reported within 48 hours after being received),
  • or in the event that the order was erroneously processed, such as an error was made on the size, color, style, compared to the original recorded order.

Cancellation Policy

Session fees are paid in advance to secure your chosen date. They are non-refundable should you cancel, but may be transferred to another date in the event you wish to amend your booking with at least 48 hours notice. Please call (330) 542-3316 if you need to transfer your session to another date.

The session fee does not include any images, either prints or digital negatives; these must be purchased separately.

No refund will be given under any circumstances if you fail to attend the activity on the day and at the time listed, when the booking was made.

If you have additional questions please contact us at (330) 542-3316.